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In my previous blog article I was talking about island of culture IT/Technology Department maybe creating right under your nose. Today I will expand that thought to include the rules and processes your IT/Technology Department is implementing siloed from the rest of your company’s business processes.
Today almost all business needs some sort of technology to assist, accelerate or operate their business processes. While in most cases it is very clear what needs to be done to operate your business, when it comes to technology or IT, it does not work the same way. The reasons for the differences are plenty. For example, If you develop or operate some sort of proprietary technology, there is a technology life-cycle that cannot be ignored.
If you have an IT department (either internal or external) then you are facing a completely different set of goals that are only strategically aligned with you business objectives. On the day to day level this can create more burden than support of the business. I will dive deeper into reasons of this conflict in one of my next blog posts but today I will focus on proprietary technology.
For many organizations undertaking of implementation of proprietary technology resembles a house renovation: you have the start date, you have the (known today) scope, and you have the budget. But what you don’t have is confidence in the end date (often it never comes even with successful projects), the final scope (this is an elusive and ambitious target) and the final budget. I love the house construction or renovation analogy:
Remembering and understanding statements 2 through 6 will help a company’s leadership when dealing with an internal or external Technology department. However, while some of these statements are pretty rigid, like order of operations and dependencies, others can be both managed and mitigated. This topic will require special attention – just watch for my next blog posts.
Today I will share my opinion on my statement #1: The most difficult task is to find the right general contractor.
Just like in the case of house construction, you always have a choice of GP: big company or a small company. Or you can even do it yourself!
Check out our other Thought Leadership pieces.