Senior ServiceNow Developer / Technical Consultant (ITSM & Platform)

REQUIREMENTS

5+ years of hands-on ServiceNow development experience
Strong expertise in ITSM modules (Incident, Problem, Change, Request, SLM)
Solid experience with ServiceNow Platform development
Strong JavaScript scripting skills within the ServiceNow platform
Experience with Business Rules, Script Includes, Client Scripts, Flow Designer, UI Policies, ACLs, and UI Actions
Experience integrating ServiceNow with external systems using REST/SOAP APIs, IntegrationHub, and MID Server
Good understanding of CMDB and CSDM concepts
Ability to analyze existing solutions, identify technical debt, and improve platform architecture
Experience working in Agile/SAFe environments
English – Upper-Intermediate (B2+) or higher

DESIRABLE REQUIREMENTS

Experience with ITOM or Event Management
Knowledge of Strategic Portfolio Management (SPM)
Experience with ServiceNow upgrades and release management
German language skills
ServiceNow CSA certification (required)
CIS-ITSM certification (CAD is a plus)

FUNCTIONS

Design, develop, and enhance ServiceNow ITSM and Platform solutions
Implement and customize Incident, Problem, Change, Request, and Service Level Management (SLM) processes
Develop scalable platform components using Business Rules, Script Includes, Client Scripts, Flow Designer, UI Policies, ACLs, and UI Actions
Build and maintain integrations using REST, SOAP, IntegrationHub, and MID Server
Analyze existing ServiceNow configurations, identify technical debt, and implement sustainable improvements
Support CMDB/CSDM implementation and dependency mapping
Deliver end-to-end technical solutions with minimal supervision
Collaborate with architects, product owners, and cross-functional teams during PI Planning, sprint ceremonies, and solution design
Participate in platform upgrades, release activities, and continuous improvement initiatives
Produce high-quality, maintainable, and well-documented solutions following ServiceNow best practices

WE OFFER

• Professional and personal development.
• Opportunity to participate in the projects remotely.
• Loyalty program.

ABOUT PROJECT

Digicode is a custom software, mobile app and next generation global technologies development company based in Dallas Texas, with development centers in the US, Slovakia & Ukraine.