Protect your players, your team, and your reputation
Operators today aren’t weighed down by complexity alone, it’s the volume that builds up around them.
Simple questions. Repeated clarifications. Multilingual queries on rules, limits, outcomes. Most of these tasks don’t require a specialist, yet they pull your team away from the issues that genuinely move the needle.
Let Your Team Work Smarter, Not Harder
This is where a modern ai assistant like DigerCompanion becomes more than a tool. It becomes an operational advantage.
By automating routine player interactions across channels, it gives your teams room to focus on higher-value cases. Players get clear, consistent answers through multilingual customer support, without waiting for an agent or navigating long help pages. Meanwhile, your staff are no longer stuck repeating the same explanations, hour after hour.
From the operator’s perspective, DigerCompanion acts as a true operator assistant, reducing the strain on call centers, improving service quality, and ensuring that every response follows the standards set by regulators. Its ai customer support logic is grounded in your policies, and its ai-powered compliance layer keeps answers aligned with each jurisdiction’s rules.
Know Which Cases Matter Before it’s Too Late
With built-in ai-powered compliance tools, the system doesn’t just respond; it evaluates context. It can recognize when a player may require additional support, identify VIP or high-value potential, track the status of an issue, and escalate tricky cases directly to specialists. Disputes, responsible-play signals, or verification questions are routed intelligently – never lost in the queue.
The result is stronger player protection, a better player experience, and a lighter, more resilient operational workflow. DigerCompanion doesn’t replace your team.
It strengthens it, becoming the support partner operators rely on when they need both scale and consistency.
Why Traditional Support Models No Longer Scale
Regulatory demands grow faster than teams can hire.
Players expect instant clarity.
Regulators expect full transparency and proof behind every decision and response.
And call centers absorb the impact.
- Regulatory complexity expands with every new market
- Multilingual compliance introduces inconsistencies
- Player questions flood support channels daily
- Human responses create risk when accuracy slips
- Slow answers lead to lost trust and lost revenue
Operators don’t need “more tools.”
They need a smarter, compliant, insight-driven assistant that removes bottlenecks before they appear.
The DigerCompanion: Automation With Accountability
DigerCompanion transforms the way your operation handles player-facing support – not by adding complexity, but by removing the manual burden that slows you down.
What Operators Gain
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Automated Player Interactions
24/7 multilingual support aligned with jurisdictional rules
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Strengthened Compliance Control
AI built on regulator-verified frameworks
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Operational Cost Reduction
Prioritize agent time for strategic workflows, not repetitive tickets
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Scale Without Limits
Expand to new markets or languages effortlessly
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Deploy Your Way
On-prem or cloud, with full data ownership and audit transparency
Engineered for
Enterprise Operations
Architecture | Analytics | Assurance
DigerCompanion is an AI compliance layer designed for mission-critical environments.
Under the Hood
- AI Knowledge Graph mapping laws, policies & operator T&Cs per jurisdiction
- Context Monitoring to flag responsible-play risks
- Seamless integrations with CRM, CMS, and Digicode’s iGaming RGS
- Live Analytics Dashboard tracking response speed, query types, and risk patterns
- Human-in-the-Loop oversight AI assists, licensed staff validate
- Security & Privacy: GDPR / DPA 2018 aligned, encrypted end-to-end
Compliance by Design
- Every response is traceable for audit
- Instant jurisdiction switching for multi-market operators
- Auto-updates to new regulations via Digicode’s RegTech feed
The Outcomes That Matter to Operators
Up to 40%
lower support efforts
Up to 99%
compliance accuracy
Higher player satisfaction & retention
Faster audit response cycles
Elevate your support workflow from efficiency to complete protection
Fast to Deploy.
Easy to Own.
Built to Scale.
The Operator Deployment Framework
Discovery & Mapping
Define regulatory scope, languages, and operational workflows
Sandbox Integration
Connect to CRM + content base, test in live-like environments
Knowledge Base Sync
Upload operator terms, jurisdiction rules, and compliance assets
AI Training & Launch
Tune tone, escalation, and jurisdictional behavior
Performance Review Cycle
Use analytics to optimize efficiency and maintain compliance excellence
FAQ
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What type of player questions can an AI-driven compliance assistant handle?
DigerCompanion can manage a wide spectrum of player questions, from responsible gaming rules and promotion eligibility to game mechanics, verification, and jurisdictional guidance. It provides instant, regulator-aligned answers using your policies, ensuring consistency across markets. This eliminates guesswork, reduces ticket volume, and strengthens operational accuracy, especially during peak traffic or large-scale promotional campaigns.
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Can DigerCompanion reduce the workload on customer support teams?
Yes, significantly. By automating repetitive queries related to responsible play, game rules, bonus terms, and outcomes, agents focus on complex or revenue-impacting conversations. Operators see fewer escalations, shorter queues, and stronger SLA performance. This isn’t just about cost reduction, it’s about creating a support environment where human expertise is reserved for moments that truly require it.
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What integrations are required to deploy DigerCompanion?
Operators can integrate through lightweight APIs connecting to CRM, CMS, PAM and other game data sources. Deployment is fast: after mapping rules and importing compliance assets, DigerCompanion syncs with your systems for history access, promotion validation, and policy retrieval. Whether on-prem or cloud, it preserves full data ownership and ensures every interaction remains traceable for audit or oversight.
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Does DigerCompanion support real-time multilingual communication?
Yes. DigerCompanion provides native-level support in more than 25 languages, adjusting terminology and regulatory references automatically. It doesn’t rely on generic translation, it contextualizes responses based on jurisdiction, game type, promotion, and player profile. This allows operators to confidently serve multilingual traffic with the accuracy regulators expect and the clarity players appreciate.
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Is DigerCompanion suitable for operators expanding into new regulated markets?
Absolutely. Because the system separates content, jurisdiction rules, and operator policies, you can activate new territories without rebuilding support workflows. Once local requirements are added to the AI Knowledge Graph, DigerCompanion adapts instantly. This helps operators enter competitive markets faster, maintain consistent standards, and avoid costly compliance mistakes during expansion.