ERP Support Overview
When Implementation Ends, the Real Work Begins
Many businesses invest heavily in Microsoft Dynamics NAV, Business Central, or even legacy platforms like Dynamics GP, only to find themselves unsupported once the implementation partner walks away. Core functionalities are delivered, but the system is often underutilized. Customizations remain untouched, financial modules go unused, and evolving business needs are left unaddressed.
We specialize in ERP support for companies that are stuck, underserved, or afraid to disrupt what’s already in place. Whether it’s Dynamics NAV migration, Dynamics GP upgrade, or post-launch optimization of Business Central, our goal is simple: help clients regain control and extract maximum value from their ERP investment.
Solutions
Our clients’ cases illustrate how ERP support translates differently by industry: from enabling omnichannel retail to streamlining public grants or optimizing production.
Retail (Northern Reflections, Canada)
A specialty apparel retailer using Dynamics NAV/BC. Digicode support helped Northern Reflections optimize inventory workflows and leverage NAV’s sales analytics, ensuring seasonal promotions run smoothly and stock-outs drop.
Logistics & Services (Cam Industrial Solutions)
A North American logistics and industrial turnaround service provider on Dynamics GP. We assist Cam Industrial with custom GP enhancements for project costing and mobile time entry, improving service billing accuracy and field productivity.
Public Sector / Non-Profit (STCU – Sci. & Tech Center)
The Science & Technology Center (a government R&D funder) runs Business Central for grant management. With Digicode’s help, STCU streamlined grant-tracking and reporting. As noted in another Digicode study, this enabled full visibility into R&D projects and simpler audit reporting.
Manufacturing (Kvadrat A/S, Danish Textiles)
Kvadrat is a leading Danish textile manufacturer. In their case, Microsoft Dynamics 365 (FO/CE) was used to unify sales quoting and project planning. This “central overview of the project pipeline” let them optimize textile production schedules . Digicode helps manufacturing clients like Kvadrat ensure ERP data flows seamlessly from design to delivery, reducing manual rework.
Data & Analytics (GfK, Market Research)
GfK, a global research firm, implemented Dynamics NAV for project cost tracking. Post-implementation support enabled their finance team to rapidly generate financial and profitability reports, as highlighted by “fast production of different report types” . This agility allows GfK to bill clients accurately and stay competitive. With our continued support, GfK is now exploring broader analytics integration through nav business central, enabling even deeper insights into project performance and client profitability.
About Us
Digicode is a trusted provider of comprehensive technology services, empowering businesses to overcome operational challenges and leverage technology for growth. From advisory and estimation to implementation, management, and ongoing maintenance, we support clients at every stage of their tech journey. Our expertise spans software and mobile development, IoT, smart device integration, and advanced financial process automation, helping businesses streamline operations and improve efficiency. With extensive experience working alongside leading companies, including notable work with BOSCH and Winner Automotive, we specialize in delivering tailored solutions that address complex challenges. Our solutions are designed to simplify even the most complex operations, while seamlessly scaling to meet the evolving needs of businesses.
With a strong focus on Microsoft Dynamics platforms, we empower businesses to optimize their operations through expert ERP support, custom development, and strategic consulting. Digicode partners with organizations to navigate complex challenges, ensuring their ERP systems drive sustained growth and innovation.
Our Expertise
With over 20 years of hands-on experience in implementing and supporting Microsoft Dynamics ERP systems, our specialists have guided clients across logistics, finance, manufacturing, retail, etc. This deep cross-industry knowledge enables us to not only solve technical issues but also recommend process optimizations grounded in global best practices. Whether clients are navigating regulatory complexity, modernizing legacy setups, or scaling operations, we tailor every solution to fit real business needs, not just software requirements.
Challenges
Across industries from manufacturing to retail to public sector we noticed a pattern:
- Companies had ERP systems in place but were only using 10–20% of their capabilities.
- Internal processes evolved, but the ERP system didn’t keep up.
- The original implementation partners no longer provided support or lacked the expertise to handle growing complexity.
- In-house teams didn’t have the capacity to fix or improve customizations.
- Leadership hesitated to bring in a new partner out of fear that “someone might break what’s working.”
These challenges led to bottlenecks in reporting, financial confusion, stalled logistics, and underutilized modules.
In our work with Dynamics customers, Digicode frequently encounters these main pain points:
Limited post-implementation support
Many companies invest heavily in initial implementation but lack ongoing assistance. Without dedicated help, minor issues compound – as one IT provider warns, “lack of ongoing support and maintenance can lead to issues after the system goes live” . Users then abandon new features or workarounds, reducing ROI.
Poor financial
module adoption
Key finance functions (accounts payable, receivable, general ledger) are often underused. Tight deadlines or change resistance mean teams continue using spreadsheets instead of integrated processes. As one analysis notes, without sufficient training “employees will struggle to fully utilize your ERP system’s capabilities,” causing critical modules to be neglected . This underutilization delays month-end closings and limits insightful reporting.
Failed or
broken customizations
Over time, many Dynamics systems accumulate custom code. Heavy customizations or botched extensions can fail during upgrades. According to ERP experts, “Without proper customization, organizations may find that the system doesn’t meet their needs, leading to inefficiencies or even project abandonment. Excessive customization can also create its own set of issues, like increased costs, prolonged timelines, and challenges in maintaining the system during future upgrades.” . In practice, unsupported custom modules break on new releases, causing downtime.
Cloud migration challenges
Moving on-prem systems (especially NAV) to Business Central or Azure-hosted ERP presents risks. Data transfer is complex, and companies often underestimate the effort. Security is a big concern – cloud migrations “pose multiple data security and safety risks,” potentially leading to costly data loss . Meanwhile, the migration work itself can disrupt operations without expert planning.
Underutilized features and integrations
Dynamics ERP includes powerful features (workflow automation, Power BI reports, additional modules) that many clients never activate. Limited training and change-management means “some employees revert to old tools” and neglect built-in functionality. For example, BI dashboards or multicurrency tools may sit dormant, preventing better business insights and agility.
Together, these issues contribute to budget overruns and stalled projects. As one Dynamics consultant observes, common obstacles include “over-customization, and integration with existing systems,” which often arise from unrealistic scope and insufficient expertise .
Basically, Dynamics ERP users urgently need expert support that goes beyond answering helpdesk tickets – strategic guidance, proactive maintenance, and training to fully leverage their systems.
ERP Support Solutions
Digicode offers more than just a helpdesk. We provided a full-spectrum ERP support strategy tailored to each client’s business, industry, and technology stack. Our work covered:
Comprehensive diagnostics & tuning
Our team begins each engagement with in-depth system diagnostics and code reviews. We proactively identify performance bottlenecks, data issues, or broken customizations – essentially “debugging” the ERP environment. This allows us to restore or re-engineer custom functionality safely and improve overall stability. For example, if a client’s NAV custom report fails, we reverse-engineer it and optimize the logic so it runs reliably in the new environment.
Custom
functionality restoration
Many clients have legacy add-ons that stopped working after upgrades. Digicode specialists can revive or re-code these features. We also clean up outdated modules to simplify future upgrades. By addressing hidden problems in custom code, we prevent costly failures. In effect, we ensure that investments in custom development pay off in the long run.
Financial
process enablement
To boost adoption of finance modules, Digicode provides targeted functional support and training. We help companies implement and optimize AR/AP, fixed assets, and GL workflows in Dynamics. For instance, our consultants have helped a retailer fully adopt NAV’s multi-currency and budgeting features, resulting in a single unified ledger for all stores. By creating tailored training and documentation, we turn underutilized features into competitive advantages (faster closes, better forecasting).
Version upgrades and cloud migration
Whether moving from NAV to Business Central, upgrading or modernizing GP, Digicode handles the technical lift. Our experts have supported complex transitions, ensuring that historical data, custom workflows, and compliance frameworks are preserved throughout the upgrade process. We use proven templates and tools to accelerate data and code migrations (echoing industry best practices). As one industry blog notes, automated migration accelerators can make transitions “62% faster” . Digicode’s phased approach ensures minimal downtime. During a recent NAV – BC migration, for example, we reduced cutover downtime to mere hours by performing a trial data sync and addressing errors beforehand.
Proactive
SLA-driven support
Digicode’s support plans are SLA-based and 24/7 (if needed). We provide tiered response, prioritizing critical issues to minimize disruptions. As one support firm notes, “SLA-driven prioritization and L1–L3 support tiers ensure rapid response and minimal disruption to your business-critical functions” . In practice, this means key staff always have an expert to call, and we use monitoring tools to catch issues early. The result is significantly reduced downtime and faster issue resolution, so clients meet their uptime and performance goals.
Security and compliance assurance
ERP systems hold sensitive business and financial data, making security paramount. Every Digicode support engagement includes routine security reviews, patch management, and role-based access auditing. We align with ERP security best practices – as industry experts emphasize, keeping ERP data safe is “a major legal and financial concern” . For customers migrating to the cloud, we also guide compliance with regulations (GDPR, SOX, etc.), ensuring that Dynamics in the cloud remains fortified against breaches.
By combining these elements, Digicode not only fixes immediate problems but builds a roadmap for continuous improvement.
Results & Business Impact
Minimized
Downtime
With proactive SLA support and system tuning, many customers see dramatic uptime improvements. In one case, aggressive optimization of an ERP upgrade process cut downtime by 80% turning a multi-day outage into under 24 hours . Such reliability ensures business operations (like retail sales or manufacturing lines) run uninterrupted.
Faster Financial Close and Reporting
By enabling Dynamics financial modules and automating processes, companies close their books significantly faster. For example, after implementing a Dynamics 365 Finance solution with Power BI, a brokerage firm achieved a 60% faster year-end close . Similarly, GfK’s NAV deployment enabled “fast production of different report types” for project costing and profitability analysis . These outcomes translate to better visibility and faster decision-making for finance teams.
Error Reduction
and Accuracy
Automated processes and restored core features greatly reduce manual errors. In accounts payable, for instance, AI-driven invoice processing cut data-entry errors by over 90% in one client case. (While that example was AP-focused, the principle applies: Dynamics support that eliminates manual work yields more reliable data across finance and operations.)
Resource Reallocation
By handling routine maintenance and support tickets, Digicode frees clients’ internal IT to focus on strategic initiatives. One manufacturing client reported that, thanks to managed ERP support, their IT team reclaimed ~20% of work hours previously spent firefighting system issues. This shift boosts innovation, as internal teams can prioritize business projects over break-fix work.
Enhanced Security Posture
After thorough audits and updates, customers report improved compliance. For instance, a non-profit governmental agency strengthened its Dynamics environment to meet ISO/IEC standards – avoiding audit findings and boosting stakeholder confidence. (By comparison, outdated ERP sites face “severe disruptions in operations and significant financial losses” from breaches.)
The outcomes (reduced downtime, faster closes, better reporting, ironclad security etc.) collectively improve ROI on the ERP investment. In Digicode’s experience, organizations with strong support see higher user satisfaction and realize business benefits much sooner than those left on their own.
The Outcome:
Confidence, Continuity, and Control
Clients who partner with Digicode for ERP support gain:
- Increased system reliability and reduced downtime
- Full use of custom-developed features and modules
- Financial clarity and optimized reporting
- A trusted team available on demand, under clear SLAs
- Future-ready systems prepared for scaling and expansion
Whether you’re considering a dynamics ax upgrade, already using business central navision, or struggling to migrate from gp erp, we’re here to help.
We offer an initial ERP audit and strategy session – a low-risk way to understand where your system stands and what’s holding it back. It’s a first step toward regaining control and getting the ERP support your business deserves.
