Other

Remote

Atlassian Administrator

REQUIREMENTS

• Comfortable with: Jira Service Desk, Jira Cloud, Confluence Cloud, etc
• Skills required: JQL, SQL, REST APIs, Groovy.
• Familiar with scripting languages – Shell, Bash, Perl, or Python
• Microsoft SQL Server or MySQL Database administration skills are preferred.
• Strong analytical skills.
• Must have a strong work ethic with good time management skills.
• Excellent verbal and written communication skills.
• Familiar with Agile best practices and building Jira projects to promote those best practices
• Experience with configuring and supporting integration using development tools on Jira
• Conceptual and practical understanding of SDLC and ITIL
• Ability to work in a dynamic environment, including the ability to manage and prioritize tasks while maintaining a service-oriented work ethic
• Must be very detail-oriented, organized and able to work independently to support multiple complex projects simultaneously in a fast-paced environment.
• Fast learner who easily masters technical systems and processes.

FUNCTIONS

• Troubleshooting server matters including systems, applications, and connectivity issues
• Work with enterprise systems for the management of engineering, deployment, operations
• Day-to-day management and administration of Atlassian product JIRA, Confluence including workflows, user accounts, custom fields, dashboards, reports, security schemas, issue schemas, project creation, etc.
• Provide end user coaching, training and support including ongoing maintenance of training documentation and management of submitted ticket queue.
• Manage user permissions for tools according to the needs of projects and teams.
• Develop metrics, dashboards and reports to business leadership with meaningful operational/performance metrics and status.
• Create dashboards based on the projects’ need.
• Create Jira reports for projects.
• Track and monitor utilization (resource and system) and project performance through dashboards and reporting.
• Research and utilize industry-standard methods and techniques.
• Improve Jira security. Set access permissions for JIRA projects and Confluence spaces.
• Work with Jira filters, reporting, dashboards, workflows, fields, and JIRA administration.
• Analyze, review, and document current functionality to determine potential areas of improvement.
• Perform data integrity and system clean-up using a standardized reporting process and remediation plans.
• Evaluate needed plugins and prepare request forms for finance and management approval to acquire them, follow up license/plugins expiry/renewal in a timely manner.

WE OFFER

• Professional and personal development.
• Comfortable working environment.
• 20 working days paid vacation.
• Paid sick leaves.
• Medical insurance for employees, for children of employees.
• Language classes.
• Subscription for pool and gym.
• Quarterly and yearly performance-based bonuses.
• Opportunity to work remotely.

ABOUT PROJECT

Digicode is a custom software, mobile app and next generation global technologies development company based in Dallas Texas, with development centers in the US, Costa Rica, Israel & Ukraine.