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Atlassian Administrator

REQUIREMENTS

  • Comfortable with: Jira Service Desk, Jira Cloud, Confluence Cloud, etc
  • Skills required: JQL, SQL, REST APIs, Groovy.
  • Familiar with scripting languages – Shell, Bash, Perl, or Python
  • Microsoft SQL Server or MySQL Database administration skills are preferred.
  • Strong analytical skills.
  • Must have a strong work ethic with good time management skills.
  • Excellent verbal and written communication skills.
  • Familiar with Agile best practices and building Jira projects to promote those best practices
  • Experience with configuring and supporting integration using development tools on Jira
  • Conceptual and practical understanding of SDLC and ITIL
  • Ability to work in a dynamic environment, including the ability to manage and prioritize tasks while maintaining a service-oriented work ethic
  • Must be very detail-oriented, organized and able to work independently to support multiple complex projects simultaneously in a fast-paced environment.
  • Fast learner who easily masters technical systems and processes.

FUNCTIONS

  • Troubleshooting server matters including systems, applications, and connectivity issues
  • Work with enterprise systems for the management of engineering, deployment, operations
  • Day-to-day management and administration of Atlassian product JIRA, Confluence including workflows, user accounts, custom fields, dashboards, reports, security schemas, issue schemas, project creation, etc.
  • Provide end user coaching, training and support including ongoing maintenance of training documentation and management of submitted ticket queue.
  • Manage user permissions for tools according to the needs of projects and teams.
  • Develop metrics, dashboards and reports to business leadership with meaningful operational/performance metrics and status.
  • Create dashboards based on the projects’ need.
  • Create Jira reports for projects.
  • Track and monitor utilization (resource and system) and project performance through dashboards and reporting.
  • Research and utilize industry-standard methods and techniques.
  • Improve Jira security. Set access permissions for JIRA projects and Confluence spaces.
  • Work with Jira filters, reporting, dashboards, workflows, fields, and JIRA administration.
  • Analyze, review, and document current functionality to determine potential areas of improvement.
  • Perform data integrity and system clean-up using a standardized reporting process and remediation plans.
  • Evaluate needed plugins and prepare request forms for finance and management approval to acquire them, follow up license/plugins expiry/renewal in a timely manner.

WE OFFER

  • Professional and personal development.
  • Comfortable working environment.
  • 20 working days paid vacation.
  • Paid sick leaves.
  • Medical insurance for employees, for children of employees.
  • Language classes.
  • Subscription for pool and gym.
  • Quarterly and yearly performance-based bonuses.
  • Opportunity to work remotely.

ABOUT PROJECT

Digicode is a custom software, mobile app and next generation global technologies development company based in Dallas Texas, with development centers in the US, Costa Rica, Israel & Ukraine.

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