{"id":62299,"date":"2026-07-23T11:10:29","date_gmt":"2026-07-23T11:10:29","guid":{"rendered":"https:\/\/www.mydigicode.com\/?p=62299"},"modified":"2026-08-07T16:10:11","modified_gmt":"2026-08-07T16:10:11","slug":"222","status":"publish","type":"job","link":"https:\/\/www.mydigicode.com\/de\/job\/222\/","title":{"rendered":"Senior ServiceNow Consultant (Case Management \/ CSM \/ Now Assist \/ AI)"},"content":{"rendered":"<h2>REQUIREMENTS<\/h2>\n<p>Strong experience with Customer Service Management (CSM) and\/or Case Management<br \/>Experience configuring Now Assist (GenAI), AI prompts, and AI-driven workflows<br \/>Strong knowledge of Flow Designer and workflow automation<br \/>Experience implementing Virtual Agent<br \/>Ability to work directly with business stakeholders and gather functional requirements<br \/>Experience delivering end-to-end ServiceNow solutions in enterprise environments<br \/>Strong understanding of Agile\/Scrum methodologies<br \/>English \u2013 Upper-Intermediate (B2+) or higher<\/p>\n<h2>DESIRABLE REQUIREMENTS<\/h2>\n<p>Experience with Knowledge Management (Case-to-Knowledge)<br \/>Experience with Employee Center and HR Service Delivery (HRSD)<br \/>German language<br \/>Experience supporting SAP SuccessFactors integrations or HR transformation initiatives<br \/>ServiceNow CSA certification<br \/>CIS-CSM certification<br \/>Now Assist \/ GenAI micro-certifications<\/p>\n<h2>FUNCTIONS<\/h2>\n<p>Design, configure, and implement ServiceNow Case Management and CSM solutions<br \/>Configure and optimize Now Assist (GenAI) capabilities, including prompt engineering and AI use cases<br \/>Develop workflow automation using Flow Designer, including approval process optimization<br \/>Configure Virtual Agent and conversational AI solutions<br \/>Collaborate with business stakeholders to identify automation opportunities and translate requirements into scalable ServiceNow solutions<br \/>Lead workshops and support AI use-case discovery and implementation<br \/>Configure and customize ServiceNow applications following platform best practices<br \/>Participate in Agile ceremonies, sprint planning, and solution design discussions<br \/>Produce technical documentation and support knowledge sharing across the team<\/p>\n<h4>WE OFFER<\/h4>\n<ul>\n<li>Professional and personal development.<\/li>\n<li>Opportunity to participate in the projects remotely.<\/li>\n<li>Loyalty program.<\/li>\n<\/ul>\n<h2>ABOUT PROJECT<\/h2>\n<p>Digicode is a custom software, mobile app and next generation global technologies development company based in Dallas Texas, with development centers in the US, Slovakia &#038; Ukraine.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>REQUIREMENTS Strong experience with Customer Service Management (CSM) and\/or Case ManagementExperience configuring Now Assist (GenAI), AI prompts, and AI-driven workflowsStrong knowledge of Flow Designer and workflow automationExperience implementing Virtual AgentAbility to work directly with business stakeholders and gather functional requirementsExperience delivering end-to-end ServiceNow solutions in enterprise environmentsStrong understanding of Agile\/Scrum methodologiesEnglish \u2013 Upper-Intermediate (B2+) or &#8230; <a title=\"Senior ServiceNow Consultant (Case Management \/ CSM \/ Now Assist \/ AI)\" class=\"read-more\" href=\"https:\/\/www.mydigicode.com\/de\/job\/222\/\" aria-label=\"Read more about Senior ServiceNow Consultant (Case Management \/ CSM \/ Now Assist \/ AI)\">Read more<\/a><\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"closed","ping_status":"closed","template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"tag_category":[359],"job_category":[195],"job-location":[206],"class_list":["post-62299","job","type-job","status-publish","format-standard","hentry","tag_category-service-now"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.2 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Senior ServiceNow Consultant | Join Our Team Company<\/title>\n<meta name=\"description\" content=\"Join our team as a Senior ServiceNow Consultant. 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